Privacy Policy

1) Who We Are & Contact

Angelo’s Cleaning Inc
312 Bridge Street
Phoenixville, PA 19460
Phone: 610-935-7557

For privacy questions or requests, contact us at: customers@angeloscarpet.com (this inbox is used for customer support and privacy requests).

Note: We are based in Pennsylvania, but people may visit our Site from other states/countries. Some sections below describe choices and rights that may apply depending on where you live.

2) Information We Collect

A. Information you provide to us

We may collect information you choose to share, such as:

• Contact information (name, email address, phone number)
• Service information (service type requested, service address, scheduling details, and notes)
• Communications (messages you send through forms, email, chat, or phone)
• Feedback (reviews, ratings, and comments you provide)

B. Payment-related information

If you pay electronically, payments may be processed by third-party payment providers. We generally do not store full payment card numbers on our own servers. Payment providers may collect payment details and identifiers to process transactions and help prevent fraud.

C. SMS/text messaging information (if you opt in)

If you opt in to receive SMS/MMS messages from us, we may collect:

• Your mobile phone number
• Opt-in/opt-out records (when/how you subscribed or unsubscribed)
• Message content and message metadata (timestamps, delivery status)

You can opt out of SMS at any time by replying STOP. For help, reply HELP or contact us using the information in the “Contact” section above.

D. Information collected automatically (cookies, device data, usage data)

When you visit our Site, we and our service providers may automatically collect:

• Log and device data (IP address, browser type, device type, operating system, referring pages)
• Usage data (pages viewed, links clicked, time spent, errors, basic interaction data)
• Approximate location inferred from IP address (not precise GPS unless you explicitly allow it)
• Cookie and tracking data (see Section 4)

E. Information we may receive from third parties

We may receive information from vendors that help us run our business (for example, analytics, advertising, scheduling, communications, or review/reputation tools). This may include aggregated reporting about ad performance or website traffic.

3) How We Use Information

We use information to:

• Provide, schedule, and manage services
• Respond to inquiries, requests, and customer support
• Send operational communications (appointment confirmations, reminders, service updates)
• Request feedback or reviews after service
• Improve and maintain our Site, systems, and customer experience
• Detect, prevent, and investigate fraud, abuse, and security issues
• Comply with legal obligations and enforce our agreements

Marketing communications

If you opt in (or where permitted by law), we may send promotional emails or texts about specials or offers. You can opt out of marketing emails using the unsubscribe link in the email. You can opt out of SMS by replying STOP. Consent to receive marketing texts is not a condition of purchase.

4) Cookies, Analytics & Advertising (Google Ads / Remarketing / Enhanced Conversions)

A. Cookies and similar technologies

We use cookies and similar technologies (such as pixels, tags, scripts, SDKs, and device identifiers) to operate the Site, remember preferences, understand traffic, and support advertising/measurement. Cookies are small text files stored on your device.

B. Google Ads remarketing & conversion measurement (required disclosures)

• We use remarketing to advertise online.
• Third‑party vendors, including Google, may show our ads on sites across the Internet.
• Third‑party vendors, including Google, use cookies and/or device identifiers to serve ads based on your past visits to our Site.
• These tools may also be used to measure advertising performance (for example, whether an ad led to a phone call or a form submission).

C. Enhanced Conversions (if enabled)

If we enable Google Ads Enhanced Conversions, we may share limited first‑party customer information (such as an email address or phone number you provide) with Google in a privacy‑protective format (typically hashed). This helps measure conversions more accurately and reduce measurement gaps. Where legally required, we obtain consent for this processing.

D. Consent where required

Some jurisdictions require consent before using certain analytics/advertising cookies or device identifiers (for example, for visitors located in the EEA/UK/Switzerland). Where required by law, we seek legally valid consent (for example via a cookie banner/consent tool). You can withdraw or change your cookie choices at any time using the consent tool (if present) and/or your browser/device settings.

E. Your choices: how to control cookies and interest‑based ads

You can manage or limit cookies and interest‑based ads in several ways:

• Browser settings: delete or block cookies (some Site features may not work properly if you block required cookies).
• Google Ads Settings (personalized ads): https://adssettings.google.com/
• Network Advertising Initiative opt‑out: https://www.networkadvertising.org/choices/
• Digital Advertising Alliance opt‑out: https://optout.aboutads.info/
• Device settings: you can also control interest‑based ads via your device settings (for example, resetting or limiting your mobile advertising ID).
• Google Analytics opt‑out add‑on (if we use Google Analytics): https://tools.google.com/dlpage/gaoptout

F. Google transparency links

Learn more about how Google uses information from sites or apps that use its services:

• https://policies.google.com/technologies/partner-sites
• https://business.safety.google/privacy/

G. We do not intentionally send “direct identifiers” through website tags (PII protection)

We do not intentionally share information that directly identifies you (such as your name, email address, or phone number) with advertising platforms through our website tags. We take steps designed to avoid sending personally identifiable information in website URLs (including query strings), form responses, or other tracking data. If you believe personal information may have been transmitted in error through website tracking, please contact us using the information in Section 1.

5) How We Share Information

We do not sell personal information for money. We may share information as follows:

A. Service providers

We share information with vendors that help us operate our business and provide services (for example: hosting, security, communications tools like email/SMS, scheduling tools, payment processors, analytics, and advertising providers). These vendors are permitted to use information only to perform services for us, subject to contractual and legal obligations.

B. Advertising and analytics partners

We may allow certain partners to collect device/usage information through cookies or similar technologies for analytics and advertising measurement and interest‑based advertising. Some privacy laws refer to this as “sharing” for targeted advertising. You can opt out using the tools listed in Section 4E.

C. Legal and safety

We may disclose information if required by law or if we believe disclosure is necessary to comply with legal process, protect rights and safety, investigate fraud, or enforce our agreements.

D. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

6) Data Retention

We keep personal information as long as reasonably necessary for business and operational purposes, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations. Retention periods vary based on the type of information and why it was collected.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or storage is 100% secure.

Children’s privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Links to third-party sites

Our Site may link to third-party sites or tools. Their privacy practices are governed by their own policies, not ours.

8) Your Choices & Privacy Rights

A. Marketing choices

• Email: use the unsubscribe link in marketing emails.
• SMS: reply STOP to opt out, or reply HELP for help.

B. Cookie & advertising choices

You can manage cookies and opt out of certain interest‑based ads using the tools and links in Section 4E.

C. Access, deletion, and correction requests

Depending on where you live, you may have rights to request access to, deletion of, or correction of certain personal information. To submit a request, email customers@angeloscarpet.com with the subject “Privacy Request” and include enough information for us to verify and respond.

D. Global Privacy Control (GPC)

Some browsers and extensions provide a “Global Privacy Control” (GPC) signal. Where required by applicable law, we will treat GPC signals as requests to opt out of certain targeted advertising for the browser/device that sends the signal.

9) Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were last made. Continued use of the Site after changes means you accept the updated policy.

Questions? Contact us at customers@angeloscarpet.com or call 610-935-7557.